Financial advisors always face a number of challenges, but client communication about investing and market dynamics is a perennial one.
To address timely client communication topics, Skip Schweiss, CEO of Ocean Park Asset Management, took part in a Q&A with his firm. Skip is a CFP® certificant and understands advisor concerns, having served advisors for over 30 years in the custody business and for six years on the Financial Planning Association board of directors.
1. Investors have gotten used to bull markets, and advisors may hear some version of this question from clients: Why can’t my portfolio just be the S&P 500 Index and be done with it? If advisors don’t get the question, some clients may be thinking it. How should an advisor respond?
There’s no debating that the S&P 500 Index has had an upward bias over time, but there are good reasons that investors shouldn’t and simply can’t have their portfolio only consist of the S&P 500 Index. Here are two:
First, you can’t invest directly in the S&P 500 Index. You can invest in an investment vehicle like an exchange-traded fund that tracks the index. Its cloning success will depend on the tracking methodology and the expertise of the asset manager.
Second, to get the long-term return of an S&P 500 Index vehicle, you must stay invested – not just through bull markets but through bear markets too. That requires an emotional and mental fortitude that not everyone has as well as the investment horizon and patience to recover from losses.
How many investors quickly assume that “this time is different” when the S&P 500 enters a correction – not to mention an extended bear market or a meltdown like the one during “Liberation Day” – and then sell? Investing only in equities, much less just an S&P 500 Index fund, can court high downside risk, which is why we believe diversification is critical.
2. Are bonds still an effective diversifier? There is an ongoing debate whether the time of the 60/40 portfolio has passed, with the price correlation between bonds and equities much higher than it was, say 10 years ago. How should advisors think and talk about bonds as a diversifier?
Although the performance correlation between the Bloomberg U.S. Aggregate Bond Index and the S&P 500 Index is higher than it was before 2020, I strongly believe that bonds as an asset class remain an important equity diversifier.
Given market dynamics, investing in a bond strategy that also uses a specific risk management approach may help your bond allocation be the ballast that advisors and their clients want it to be.
For example, at Ocean Park, we prioritize mitigating downside risk through a ruled-based approach, which makes tactical shifts based on price trends. Our disciplined risk management is index agnostic and can go 100% into cash in the absence of uptrends. And we can diversify widely across various subsectors of the bond market. We think this can help our bond strategies provide stability.
3. When geopolitical risks, like today’s Iran conflict, or economic risks create turbulent markets, isn’t investor emotion actually the biggest risk to a portfolio? How do you address that?
Managing a client’s emotional reaction to portfolio volatility can be one of the biggest challenges – and opportunities – for an advisor.
Going back to last year’s Liberation Day, advisors may have gotten frantic calls from clients insisting that they sell their portfolio holdings to stem losses. Yet we know that exiting a portfolio during a steep market decline can potentially derail a client’s financial plan.
As stressful as these times can be for all parties, the important thing is not to wait for clients to call you. It’s an advisor’s time to shine.
Demonstrating to clients that selling during a market decline can be damaging to their future and reminding them that their portfolio was likely designed to deliver over market cycles are among the most critical things an advisor can do. It’s a great opportunity to show their clients how an advisor can help in difficult times.
4. What are some structural shifts in the industry that may impact client communications?
The ongoing shift to portfolio models is one of the most significant changes in the industry. When advisors communicate with clients about why a model makes sense, they should demonstrate the model’s thoughtful and solid construction. For example, show how a model may consistently manage risk in a way that the client can understand.
For advisors, models not only take portfolio construction off their plate, but also investment management and back-end operations if they access the model(s) through their broker-dealer or through a TAMP.
Ultimately, TAMPs play into another industry trend – the shift by practices to holistic financial planning, one that incorporates all aspects of a client’s finances beyond investing. TAMPs not only free up precious time that the advisor needs to talk with clients about their financial needs, but also to branch out into estate planning, insurance strategies and other planning services.
Lastly, artificial intelligence is rapidly becoming part of the advisor toolkit, but its practical application remains limited in many cases. Most advisors currently use AI tools for basic tasks such as summarizing notes or drafting communications.
While AI will become more powerful over time, advisors should approach it carefully, particularly given ongoing questions around accuracy, regulation and compliance.
___________________________________________
We hope you found this Q&A with Ocean Park’s CEO useful. Ocean Park provides advisors with risk-managed investment solutions through their tactical, rules-based approach. Check back next month to read another post by Ocean Park.